Making A Complaint
It’s our top priority to ensure that you receive best possible service from Asian WeddingPlan but if you do have any questions or concerns about our Asian wedding insurance or the handling of a claim you should follow the complaints procedure below:
COMPLAINT REGARDING THE SALE OF THE POLICY
Customer Relations Team
Bspoke Underwriting Limited, Brookfield Court, Selby Road, Leeds, West Yorkshire, LS25 1NB
Tel: 0345 218 2685
Email: CustomerRelations@bspokeunderwriting.co.uk
For insurance complaints in the UK this is the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.
COMPLAINT REGARDING A CLAIM
Liability claims
Langleys LLP
Queens House, Micklegate, York YO1 6WG
Tel: 01904 686790
Email: ukg@langleysclaimsservices.co.uk
Complaints regarding all other claims
Direct Group Wedding Services
Customer Relations
Unit 8 Fulwood Business Park
Caxton Road
Preston
PR2 9NZ
Tel: 0344 856 2015
Email: customer.relations@directgroup.co.uk
On all correspondence please tell us you are insured by Asian WeddingPlan Insurance and provide the reference number shown in the policy wording along with the unique policy number from your policy schedule. This will help us to validate your policy details and deal with your query as quickly as possible.