Making A Complaint
It’s our top priority to ensure that you receive best possible service from Asian WeddingPlan but if you do have any questions or concerns about our Asian wedding insurance or the handling of a claim you should follow the complaints procedure below:
COMPLAINT REGARDING THE SALE OF THE POLICY
Customer Relations Team
UK General Insurance Group Limited, Cast House, Old Mill Business Park, Gibraltar Island Road, Leeds LS10 1RJ
Tel: 0345 218 2685
If you have purchased your Asian wedding insurance policy online, you may also raise your complaint via the EU Online Dispute Resolution Portal at http://ec.europa.eu/consumers/odr/. This will forward your complaint to the correct Alternative Dispute Resolution scheme. For insurance complaints in the UK this is the Financial Ombudsman Service. However, this may be a slower route for handling your complaint than if you contact the Financial Ombudsman Service directly.
COMPLAINT REGARDING A CLAIM
Queens House, Micklegate, York YO1 6WG
Tel: 01904 686790
Complaints regarding all other claims
Direct Group Wedding Services
Unit 8 Fulwood Business Park
Tel: 0344 856 2015
On all correspondence please tell us you are insured by Asian WeddingPlan Insurance and provide the reference number shown in the policy wording along with the unique policy number from your policy schedule. This will help us to validate your policy details and deal with your query as quickly as possible.