FAQs relating to Coronavirus (COVID-19)

IMPORTANT INFORMATION

FAQs relating to Coronavirus (COVID-19) updated on 15th March 2021. This replaces any FAQs previously published on our website

This FAQ document does not override the terms and conditions detailed within the policy wording. All claims are assessed in accordance with your policy terms and conditions. These FAQs are intended to be guidance only, and do not form part of your contractual terms with us.

If your wedding cannot go ahead as a result of COVID 19, or as a result of the social distancing rules you choose not to go ahead, you should first speak to your venue and service providers to discuss your options. Where appropriate, request a refund of the payments you have made. If your venue or suppliers are unwilling to refund you directly but you paid by credit card, contact your card provider about obtaining a refund directly to the card on which you paid.

We are able to answer some questions about the cover provided by your policy in relation to COVID-19, however as this is an unprecedented and evolving situation, changes in government guidance during the easing of lockdown restrictions may affect the outcome of any claim in line with the terms and conditions detailed within the policy wording.

Yes - Yes we can implement a Mid Term Adjustment (MTA) to your policy to cover a new date as long as the new wedding date(s) are within 36 months from the original wedding date that you confirmed when the policy was originally purchased, and your reception must take place within 21 days of your wedding ceremony. This change may be subject to a small additional premium and we will advise you if this applies when you contact us.

Please note that if you arrange an MTA to your policy to cover your future wedding date it is on the basis that you are not making a claim for Cancellation or Re-arrangement costs relating to the original wedding date (or if this is an further MTA, any subsequent wedding date). If you determine in the future to make a claim against the original wedding date (or previously amended wedding dates), then the current MTA will not be valid.

No, you cannot make a claim and also have cover for a re-arranged date, if a successful claim is paid under Section 1 Cancellation and Re-arrangement, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

Your policy covers you for unrecoverable costs in the event you need to make a claim for cancellations or rearrangement under Section 1 Part 1 and Part 2. Your claim would need to be as a result of something which is specifically covered (an insured event) under this section and is not otherwise excluded or outside the limits of your policy you purchased. For rearrangement specifically we would cover a cost up to but not exceeding 25% more than the original invoice.

If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

No, policy cover is provided for cancellation or rearrangement for a number of reasons known as “insured events” (detailed on page 6 of your policy wording). A reduction in the number of guests is not an insured event covered by your policy.

Your policy covers you for unrecoverable costs in the event you need to make a claim for cancellations or rearrangement under Section 1 either Part 1 for cancellation or Part 2 for rearrangement. Your claim would need to be as a result of something which is specifically covered (an insured event) under this section and is not otherwise excluded or outside the limits of your policy you purchased. For rearrangement specifically we would cover a cost up to but not exceeding 25% more than the original invoice.

If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

Your policy covers you for unrecoverable costs in the event you need to make a claim for cancellations or rearrangement under Section 1 either Part 1 for cancellation or Part 2 for rearrangement.. Your claim would need to be as a result of something which is specifically covered (an “insured event”) under this section and is not otherwise excluded or outside the limits of your policy you purchased.

We would cover a cost up to but not exceeding 25% more than the original invoice, in respect to rearrangement costs specifically, up to the limit in the schedule. Our claims team will require specific details of the reason for the closure to assess whether this is as a result of an insured event covered by your policy.

If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

Yes, you can change the wedding date on your policy and cover will be provided under the same terms and conditions as your current policy. However, you cannot make a cancellation or rearrangement claim for this reason, as this is not an insured event covered under Section 1 (Part 1 – Cancellation or Part 2 – Rearrangement) of your policy.

Please note that the new wedding date(s) must be within 36 months from the original wedding date that you confirmed when the policy was originally purchased, and your reception must take place within 21 days of your wedding ceremony. This change may be subject to a small additional premium and we will advise you if this applies when you contact us.

We are unable to advise you on whether to pay your balance or not. It is best to contact your venue and suppliers to understand what options they could assist you with and, if numbers of guests are restricted, whether they will reduce the costs of their services in line with reduced guest numbers.
The Competition and Markets Authority have published guidance relating to businesses failing to respect cancellation rights during the Coronavirus (Covid-19) pandemic which can be located here:
https://www.gov.uk/government/publications/cma-to-investigate-concerns-about-cancellation-policies-during-the-coronavirus-covid-19-pandemic

No, the policy provides cover in the event of death, injury or sickness of you (the policyholder) or a close relative (as defined within the policy). Sickness must be supported by medical evidence; self-isolation or shielding alone does not constitute sickness and is not covered by your policy.

Your policy covers you for unrecoverable costs in the event you need to make a claim for cancellations or rearrangement under Section 1 Part 1 Cancellation or Part 2 Rearrangement. Your claim would need to be as a result of something which is specifically covered (an insured event) under this section and is not otherwise excluded or outside the limits of your policy you purchased. We would cover costs a cost up to but not exceeding 25% more than the original invoice cost, in respect to rearrangement costs specifically, up to the limit in the schedule.
If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

Your policy covers you for your event not the number of attendees or reduction in numbers. As a result, there would be no cover under your policy for this type of claim.

You will only be covered under your policy if your wedding has been cancelled as a result of something which is specifically covered (an insured event) under Section 1 (Part 1 – Cancellation) of your policy, subject to the remaining terms, conditions and limits of the policy you purchased.

Your policy provides cover for the death, injury or sickness of you or your close relative which would make continuance of the wedding inappropriate. You would need to provide evidence of a diagnosed COVID-19 infection and details of why the continuance of the wedding is inappropriate.
If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

Under Section 1 Part 2, you are covered for rearrangement of your Wedding Services up to a cost a cost up to but not exceeding 25% more than the original invoice. The definition of wedding services is contained within your policy wording, provided at time of purchase.
If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

Under Section 1 Part 2, you are covered for rearrangement of your Wedding Services up to a cost a cost up to but not exceeding 25% more than the original invoice subject to the limit outlined in the schedule. The definition of wedding services is contained within your policy wording, provided at time of purchase.
If a successful claim is paid under Section 1 Cancellation and Re-arrangement, either Part 1 or Part 2, the policy will be discharged and there will be no further cover provided. You will need to seek alternative cover for your re-arranged wedding.

If you have a potential claim situation that the above FAQs do not cover and you have received notice from your wedding venue or suppliers confirming cancellation or rearrangement of your wedding, then please contact our claims administrator with full information and they will assess your claim. Please note that our claims administrator is unable to discuss claims scenarios that have not yet happened and can only make decisions based on actual events. When presenting your claim, please ensure you provide:

  • all documents relevant to support your claim i.e. receipts, invoices (with supporting debit/credit card receipts/statements), booking confirmations, booking cancellations, etc. We would advise you to retain copies of all documentation for future use;
  • a copy of your original policy schedule / certificate of insurance to confirm the level of your cover and the date your policy commenced;
  • a copy of the Wedding Ceremony and Venue booking/contract, along with any other supplier contracts that are relevant to your claim;
  • proof that any claimed expenses are irrecoverable (i.e. confirmation from venues/suppliers) that no refunds will be provided, or outcome of any chargeback claims where payments were made by credit card

On all correspondence provide the unique policy number from your schedule. This will help us to validate your policy details and deal with your claim as quickly as possible.

Need help?

We've tried to answer as many questions as possible in our FAQs below, but if you have any further queries, please don't hesitate to contact our friendly team who will be delighted to help you.